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Account Manager

Description: An Account Manager acts as the main point of contact between the company and its clients, ensuring long-term business relationships. They understand client needs, offer tailored solutions, and oversee contract negotiations. Account Managers are responsible for maintaining client satisfaction, managing expectations, and identifying opportunities for upselling or cross-selling products and services. Their role requires strong communication skills, problem-solving abilities, and a strategic approach to building customer loyalty and driving business growth.

Responsibilities

• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Generate progress reports for clients and senior leaders within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Requirements

• Excellent communication and interpersonal skills.
• Ability to build and maintain strong client relationships.
• Strong organizational and multitasking abilities.
• Experience in handling client inquiries and resolving issues efficiently.
• Knowledge of sales strategies and ability to identify upselling opportunities.
• Understanding of contract management and negotiation.
• Ability to generate detailed reports and presentations for clients.
• Familiarity with CRM tools such as Salesforce or HubSpot.
• Ability to work under pressure and meet deadlines.

Org Unit

Customer Success

Related Career Pathways

Skills

• Excellent communication and relationship-building skills
• Proficiency in CRM tools (e.g., Salesforce, HubSpot)
• Strong problem-solving and negotiation abilities
• Understanding of customer success metrics and KPIs
• Ability to manage multiple client accounts simultaneously

Qualifications

MBA, Client Relationship Management, Sales Strategy